Printer-friendly version
Frequently Asked Questions



Delete your browser's history. If you are not sure how to do this, the below link gives instructions for all types of browsers's-Cache

 After following the instructions for your browser...please shutdown and restart, your computer. 

Check your pop-up blocker. Your pop-up blocker settings must allow the Institutes Online Learning site in order to view these materials.
If you are using a MAC product (especially an iPad) or the internet browser Chrome, the exhibits in the resource panel will not open. Please use one of our two recommended browsers, Internet Explorer or Mozilla Firefox, to view your modules.


Some of our courses are filed for CE credit in some states. If this course is filed for CE credit, it will include proctor information with the exam at the end of the course. Be sure to follow the instructions to qualify for CE credit.


Follow these instruction to make IE9 display our website correctly.

  1. From the menu, Click Tools -> Compatibility View Settings
  2. In the dialog box choose
    • Include updated website lists from Microsoft
    • Display intranet sites in Compatibility View
  3. Click the Close button.
  4. Exit IE9 - Close all open IE9 windows.
  5. Restart IE9.
  6. If this still doesn't work try using another browser.

     Firefox (a free browser) should eliminate this issue. You can download it here.

Our modules work using flash which is not compatible with Apple products. Below is an app that will let you view the modules using flash.

Photon: is an internet browser that will let you use flash (lightning bolt tab next to the url address bar) all modules and quizzes will work; however the resource panel objects may take a little longer to display. 

Yes. We are using SCORM Version 1.2.

Yes. All content that appears in the textbook for a course also appears in the online modules. Each online module covers one educational objective.


In most courses, yes. You have unlimited opportunities to retake any quiz to improve your scores. Quizzes are drawn from a pool of questions, so you will see a new set of questions each time you take a quiz. However, if you take a particular quiz many times, you will eventually see questions you've seen on previous versions of that quiz.

Some courses allow only limited attempts on quizzes. Details on quiz limitations are available in each course.

Yes and no. The quizzes have been prepared and reviewed by the same Institutes staff responsible for content development and exams. As such, quiz questions are good examples of those that will appear on the real exam. Successful completion of these quizzes can certainly help prepare you for the exam. However, it is best to review the Educational Objectives for each module to assure that you can adequately meet those objectives.

You can access the quiz to review in 2 different ways:

1 - Click on Grades on the left, then select the quiz, or
2 - Simply click on the quiz in the middle section of the screen

Then, click the number under "attempt" to view that attempt on the quiz. If you've taken the quiz multiple times, all attempts will be listed and you can look at each one individually by selecting the attempt.

No. The quizzes in these online courses are available solely to check your understanding of the material that you are learning as you are learning it. You must pass our national credential exams to receive credit toward our designations.


For optimal viewing, a desktop resolution of 1024x768 or higher is suggested.

This is a small glitch in our modules caused by a variety of factors. Close the box, then hit the back button at the bottom of the module and then "next" to return to the screen. The pop-up should then contain content.

  • Adobe Flash Player 9 or higher
  • Adobe Acrobat Reader 5 or higher
  • Java
  • Sound card/speakers (for some courses)
Customer Service is available Monday through Friday from 8:00 AM to 6:00 PM est. You can reach us by calling (800) 644-2101 or by e-mailing